top of page

Sundstrom Clinical Services, LLC Terms of Service: Text Messaging

Sundstrom Clinical Services, LLC (SCS) may use text messaging for appointment reminders, scheduling, and brief logistical communication. Standard text messaging is not encrypted and may be viewed by others with access to your phone. For this reason, texts should not include clinical information, and texting must never be used for emergencies or urgent concerns. Text messages are not monitored after business hours. Staff and providers communicate only through SCS-approved systems, not personal phones. Messages related to your care may become part of your medical record.

​

  • SMS Consent: You opt in to text messages by selecting "Yes" on our Your Choices form. Text messaging is optional and is not a condition of receiving care.

​

  • TCPA Compliance: We comply with the Telephone Consumer Protection Act (TCPA). SCS does not send marketing text messages.

​

  • Third-Party Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the service providers who deliver our text messages.

​

  • Message Frequency: We may use text messaging for appointment reminders, scheduling, and brief logistical communication. Message frequency may vary. Message and data rates may apply.

 

  • Dispute Resolution: For issues or disputes regarding SMS communications, contact us at 503-653-0631. We will respond within one business day.

 

  • Withdrawal of Consent: You may withdraw consent to receive SMS messages at any time by replying STOP or emailing info@sundstromclinic.com.

 

  • Opt-Out Instructions: Reply HELP for help, or STOP to opt-out.

​​

  • Responsibility: Carriers are not liable for delayed or undelivered messages.

 

For information about how we handle your personal information, please review our Privacy Policy.

 

​By opting in, you agree to receive text messages from SCS at the mobile number on file for appointment reminders and scheduling. You understand that texting is not a secure form of communication and that you accept the risk of unauthorized access. Message and data rates may apply. You may opt out at any time by replying STOP or notifying our office.

bottom of page